TERMS AND CONDITIONS
manual.hr
4 BY 4
Last updated: October 7, 2025
1. INTRODUCTORY PROVISIONS
These Terms and Conditions (hereinafter: the "Terms") govern the relationship between 4 BY 4 (hereinafter: the "Association", "we" or "us") and users (hereinafter: "you" or the "user") of the manual.hr web portal (hereinafter: the "Portal").
The Portal is owned and operated by:
4 BY 4
Ivana Zajca 24, 51000 Rijeka, Croatia
Registration number (OIB): 48269637725
Executive Delegate: Mirko Trkulja
By using the Portal, you accept these Terms in full. If you do not agree with any part of these Terms, please do not use the Portal.
These Terms apply together with the Statute of the Association and the Privacy Policy, which form an integral part of this agreement.
2. DESCRIPTION OF THE SERVICE
2.1. What is manual.hr
The manual.hr Portal is a digital platform of 4 BY 4 that enables:
Publishing and viewing information about events organized by the Association
Publishing blog content related to musical culture, art and the Association's work
Purchasing tickets for events
Managing membership in the Association and paying membership fees
Inviting new members to the Association
2.2. Public sections and member-only sections of the Portal
The Portal is not intended exclusively for members of the Association. Certain parts of the Portal are publicly accessible to all visitors, without the need for registration:
All blog posts
The list of events organized by the Association
Ticket purchasing for events is available to the public when a particular event is marked as open to the public (not restricted exclusively to Association members). If an event is intended exclusively for Association members, ticket purchasing for that event is available only to logged-in members.
The following functionalities are available exclusively to registered members:
Managing your personal profile and user account
Paying membership fees and accessing member benefits
Inviting new members
Accessing content and events marked "members only"
Receiving the newsletter
3. REGISTRATION AND MEMBERSHIP
3.1. Conditions for registration
To register a user account on the Portal, you must:
Be at least 18 years of age
Provide accurate, complete and up-to-date personal data
Accept these Terms, the Privacy Policy and the Statute of the Association
Have the legal capacity to enter into a binding contract
3.2. Registration and membership fee
Registering a user account on the Portal is free of charge.
Payment of the annual membership fee is voluntary. You are not required to pay a membership fee in order to keep your user account or to have basic access to the Portal. Members who voluntarily pay the annual membership fee gain additional benefits described in Article 4 of these Terms.
3.3. Registration process
Registration on the Portal takes place through an invitation from an existing regular member of the Association, in accordance with the Statute of the Association, which requires a recommendation from an existing member for joining the Association.
The registration link (invitation) is valid for 6 months from the time it is sent
After the 6-month period expires, the invitation ceases to be valid and the invited person's data is deleted from the system
By completing the registration form and accepting these Terms, the user account is automatically activated – no additional decision or approval by the Executive Delegate is required, nor confirmation via a verification email link
The rights and obligations of a member are acquired on the day registration is successfully completed
3.4. Our responsibility
We strive to ensure that the information on the Portal is accurate and up to date, but we do not guarantee complete accuracy, reliability or availability of the Portal at all times.
All personal data you enter during registration and use of the Portal is stored in encrypted form in our database, in accordance with the measures described in the Privacy Policy.
3.5. Your responsibility
You are responsible for:
The accuracy of the data you provide during registration
Maintaining the confidentiality of your access credentials
All activities that take place through your account
Promptly notifying the Association of any unauthorized use of your account
We reserve the right to suspend or terminate your user account if:
You provide inaccurate, outdated or false data
You violate these Terms, the Statute of the Association or the general acts of the Association
You act in a way that harms the reputation or interests of the Association
You misuse the functionality for inviting new members
4. MEMBERSHIP FEE AND BENEFITS
4.1. Voluntary membership fee payment
Payment of the annual membership fee is voluntary. The amount of the membership fee for each year is determined by the Assembly of the Association, in accordance with the Statute.
Registration, basic use of the Portal and status as a member of the Association do not depend on payment of the membership fee – the membership fee provides additional benefits, but non-payment does not affect your status as a registered user of the Portal.
4.2. Method of payment
The membership fee is paid via the Portal using the Stripe payment system. Accepted payment methods are shown during the payment process.
4.3. Duration
The paid membership fee is valid for 365 days from the date of payment, after which it expires, unless the Assembly of the Association decides otherwise.
4.4. Refunds
The paid membership fee is, as a rule, non-refundable. Exceptions are considered on a case-by-case basis, based on a written request submitted to the Executive Delegate.
5. EVENTS AND TICKETS
5.1. Purchasing tickets
Tickets for events are purchased via the Portal using the Stripe payment system. After a successful purchase, the ticket (e-ticket) is sent to your registered email address.
5.2. Prices and availability
Ticket prices are determined separately for each event and may vary depending on the event category, early sales, or other promotional conditions. The number of tickets per event is limited by available capacity.
5.3. Benefits for members with a paid membership fee
Members who have paid the annual membership fee receive free admission to all events organized by the Association, subject to the available capacity of the particular event.
This benefit is available only for the duration of the paid membership and does not apply to members who have not made payment for the current period.
5.4. Cancellation and ticket refunds
If the Association cancels an event, the full amount of the paid ticket is refunded to users
Refunds for tickets on the user's initiative are possible up to 7 days before the event date, subject to a handling fee if applicable
After this deadline expires, refunds are not possible, except in exceptional circumstances decided upon by the Executive Delegate
5.5. Program changes
The Association reserves the right to change the date, time, location or performers of an event due to circumstances beyond its control. Users will be notified in a timely manner of any significant changes.
6. CONTENT AND USER CONDUCT
6.1. Association content
Blog posts, event descriptions and other content published by the Association are owned by the Association and protected by copyright.
6.2. User-generated content
If the Portal allows users to publish content (comments, reviews, etc.), you retain ownership of your content, but you grant us the right to use that content for the purpose of operating the Portal.
You must not publish content that is unlawful, offensive, discriminatory, that infringes the rights of third parties, or that otherwise harms the Association or other users.
6.3. Removal of content
We reserve the right to remove any user content that violates these Terms, without prior notice.
7. PAYMENTS
7.1. Payment service provider
All online payments on the Portal (membership fees and tickets) are processed through the Stripe payment system. We do not store your payment card details – this data is processed exclusively by Stripe, in accordance with their security standards (PCI DSS).
7.2. Currency and taxes
All prices on the Portal are expressed in euros (EUR) and include all applicable taxes, unless otherwise stated.
7.3. Failed payments
If a payment fails for any reason, the transaction will not be considered completed, and you will not receive access to the benefit or ticket until the payment is successfully processed.
8. INVITING NEW MEMBERS
8.1. Right to invite
Registered members may invite new people to join the Association through the invitation functionality on the Portal, in accordance with the Statute, which requires a recommendation from an existing member.
8.2. Responsibility when inviting
When inviting a new person, you are obliged to:
Ensure you have that person's consent to send the invitation
Use the invitation functionality exclusively for legitimate purposes, and not to send unsolicited messages (spam)
Only invite persons whom you reasonably believe meet the membership conditions (18+ years of age)
8.3. Validity of the invitation
A sent invitation is valid for 6 months. If the invited person does not complete registration within this period, the invitation and associated data are automatically deleted.
9. COMMUNICATION
9.1. Transactional messages
By registering, you agree to receive transactional emails necessary for the functioning of your account (registration confirmations, e-tickets, payment confirmations, account security notices, etc.). These messages cannot be disabled while you use the Portal.
9.2. Newsletter
The newsletter is sent exclusively to registered members who have given explicit consent. You may withdraw your consent at any time via the unsubscribe link in the newsletter or through your account settings.
10. PROTECTION OF PRIVACY
The collection, processing and protection of your personal data is governed by a separate document – the Privacy Policy, which forms an integral part of these Terms and is available on the Portal.
By using the Portal, you confirm that you are familiar with the Privacy Policy and accept the data processing practices described therein.
11. LIMITATION OF LIABILITY
11.1. Availability of the Portal
We strive to ensure continuous availability of the Portal, but we do not guarantee that the Portal will always be available, uninterrupted or error-free. We reserve the right to temporarily suspend the operation of the Portal for maintenance or technical reasons.
11.2. Limitation of liability
To the extent permitted by law, the Association shall not be liable for:
Indirect, incidental or consequential damages arising from the use or inability to use the Portal
Loss of data, revenue or opportunities arising from the use of the Portal
Actions or omissions of third parties (including Stripe)
Circumstances beyond our reasonable control (force majeure)
Nothing in these Terms excludes or limits the liability of the Association in cases where such exclusion or limitation is prohibited by applicable law.
12. DISCLAIMER OF WARRANTIES
The Portal is provided "as is" and "as available", without any warranties, express or implied, including, but not limited to, warranties of fitness for a particular purpose, uninterrupted operation, or absence of errors.
13. FORCE MAJEURE
The Association shall not be liable for failure or delay in fulfilling its obligations caused by circumstances beyond its reasonable control, including, but not limited to: natural disasters, epidemics, states of war, acts of terrorism, power supply interruptions, telecommunications infrastructure failures, or decisions of public authorities.
14. TERMINATION OF USE AND ACCOUNT SUSPENSION
14.1. Termination by the user
You may close your user account at any time by contacting the Association, in accordance with the procedure described in the Privacy Policy.
14.2. Suspension or termination by the Association
We reserve the right to suspend or terminate your access to the Portal, with prior warning (except in cases of serious violations), if:
You violate these Terms or the Statute of the Association
You act in a manner that harms other users or the Association
You are issued a disciplinary measure of exclusion from membership in accordance with the Statute (Article 16)
14.3. Consequences of termination
After termination of use of the Portal, your access to the user account is revoked. Processing of personal data after termination is governed by the Privacy Policy.
15. DISPUTE RESOLUTION
15.1. Internal resolution
In the event of a dispute, we encourage users to first contact us for an amicable resolution via the contact details listed in Article 26.
15.2. Disputes committee
In accordance with the Statute of the Association (Article 35), a committee of three members appointed by the Assembly is competent for resolving disputes and conflicts of interest within the Association.
15.3. Governing law and jurisdiction
These Terms are governed by and construed in accordance with the law of the Republic of Croatia. For any disputes that cannot be resolved amicably, the competent court in Rijeka shall have jurisdiction.
15.4. Alternative dispute resolution (consumers)
In accordance with the Consumer Protection Act, users who have consumer status may initiate alternative dispute resolution proceedings before the competent authority, or via the European Commission's Online Dispute Resolution Platform: https://ec.europa.eu/consumers/odr
16. INTELLECTUAL PROPERTY
16.1. Copyright
All content on the Portal, including text, graphics, logos, icons, images, audio and video recordings, data and compilations, software, design and layout, is protected by copyright.
Copyright owner: 4 BY 4
All rights reserved. No part of the Portal may be reproduced, distributed, displayed or transmitted in any form without the Association's prior written permission.
16.2. Trademarks
"4 KROZ 4", "4 BY 4", logos and other trademarks displayed on the Portal are registered or unregistered trademarks of the Association.
Use of these marks without our prior written permission is prohibited.
16.3. License to use
We grant you a limited, non-exclusive, non-transferable and revocable license to:
Access and use the Portal for personal, non-commercial purposes
Download and print materials for personal use
Share links to publicly available content
16.4. Copyright infringement
If you believe that content on the Portal infringes your copyright, please contact us with:
A description of the copyrighted work that has been infringed
The location of the disputed content on the Portal
Your contact details
A statement made in good faith
An electronic or physical signature
17. MISCELLANEOUS
17.1. Entire agreement
These Terms, together with the Privacy Policy, constitute the entire agreement between you and the Association regarding the use of the Portal.
These Terms supersede all prior oral or written agreements.
17.2. Severability
If any provision of these Terms is found to be invalid or unenforceable, that provision will be removed or limited to the minimum extent necessary, and the remaining provisions will remain in effect.
17.3. Waiver
Failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
Waiver of any breach does not constitute a waiver of any prior or subsequent breach.
17.4. No assignment
You may not transfer or assign your rights or obligations under these Terms without our prior written consent.
We may transfer or assign our rights or obligations to a third party at any time.
17.5. Relationship of the parties
Nothing in these Terms creates a partnership, joint venture, agency relationship or employment relationship between you and the Association.
17.6. Business days
Where these Terms refer to a "business day," this means a business day in the Republic of Croatia, excluding official public holidays.
17.7. Language
These Terms are drafted in the Croatian language. In the event of a conflict between the Croatian version and any other language version, the Croatian text shall prevail.
17.8. Contact for legal matters
For questions regarding these Terms, please contact:
4 BY 4
Ivana Zajca 24
51000 Rijeka
Croatia
Email: [email protected]
Phone: +385 91 720 0509
18. TRANSITIONAL AND FINAL PROVISIONS
18.1. Entry into force
These Terms enter into force on October 7, 2025.
18.2. Amendments
Amendments to these Terms are adopted by the Executive Delegate of the Association.
We will notify users of any significant changes at least 14 days before they take effect.
18.3. Existing users
Existing users who registered before these Terms took effect automatically accept the new Terms by continuing to use the Portal.
If you do not agree with the changes, you may close your account before the new Terms take effect.
18.4. Hierarchy of documents
In case of conflict between:
The Statute of the Association and these Terms – the Statute shall prevail
These Terms and the Privacy Policy – these Terms shall prevail on matters of use, and the Privacy Policy on matters of data protection
These Terms and special conditions for individual services – the special conditions shall prevail
19. SPECIAL PROVISIONS FOR INDIVIDUAL SERVICES
19.1. Rules for comments and discussions
If the Portal includes the ability to comment or discuss, the following rules apply:
Permitted:
Constructive comments and feedback
Sharing personal experiences related to events
Asking questions about the Association or events
Prohibited:
Offensive or discriminatory content, or hate speech
Spam, advertising or self-promotion
False information or defamation
Violation of other persons' privacy
Any unlawful content
We reserve the right to remove any content that violates these rules and to suspend users who repeatedly violate them.
19.2. Photography and recording at events
At events organized by the Association:
Official photographic and video material may be used for promotional purposes
By attending an event, you consent to the possibility of being photographed/recorded
If you do not wish to be recorded, please inform staff at the entrance
Personal photography and recording may be restricted or prohibited depending on the event
19.3. Accessibility
We strive to make the Portal accessible to persons with disabilities in accordance with applicable accessibility standards.
If you encounter accessibility issues, please contact us so we can improve your experience.
20. PROTECTION OF MINORS
20.1. Age limit
The Portal is intended exclusively for persons over 18 years of age.
You must not register if you are under 18 years of age.
20.2. Parental responsibility
Parents and guardians are responsible for supervising their children's online activities.
If we learn that a minor has provided personal data, we will immediately delete that data and suspend the account.
20.3. Reporting
If you suspect that a minor has created an account on the Portal, please notify us immediately.
21. CODE OF CONDUCT FOR MEMBERS
21.1. Expected conduct
As a member of the Association, you are expected to:
Respect other members and staff
Behave professionally and courteously
Preserve the reputation of the Association
Actively participate in the work of the Association (for regular members)
21.2. Undesirable conduct
Undesirable conduct includes:
Harassment of other members or staff
Discrimination on any basis
Violent or threatening behavior
Destruction or damage of the Association's property
Unlawful activities
Conduct that harms the reputation of the Association
21.3. Disciplinary measures
In accordance with the Statute (Article 16), a member may be issued:
A warning – written notice
Exclusion from membership – permanent removal
The decision is made by the Executive Delegate, with the right of appeal to the Assembly.
22. TRANSPARENCY AND REPORTING
22.1. Work reports
In accordance with the Statute, the Assembly adopts an annual work report and financial report.
Members have the right to access these reports and may raise questions at the Assembly.
22.2. Financial transparency
The Association maintains business books and prepares financial reports in accordance with regulations on non-profit accounting.
Members have the right to inspect the material and financial operations of the Association.
22.3. Public nature of operations
In accordance with the Statute (Article 7), the work of the Association is public.
Meetings of the Association's bodies are open to the public, except in exceptional cases determined by the Statute.
23. COOPERATION WITH OTHER ORGANIZATIONS
23.1. Partnerships
The Association may establish partnerships with other associations, institutions and organizations with similar objectives.
Members will be informed of significant partnerships.
23.2. Affiliation
In accordance with the Statute (Article 6), the Association may join federations, associations, networks and other forms of affiliation.
The decision on joining is made by the Assembly of the Association.
23.3. International cooperation
The Association may cooperate with international organizations and participate in international projects.
24. SUSTAINABILITY AND SOCIAL RESPONSIBILITY
24.1. Environmental responsibility
The Association is committed to environmentally responsible operations:
Reducing paper documentation (digitalization)
Responsible waste management at events
Promoting environmental awareness among members
24.2. Social responsibility
The Association promotes:
Equal opportunities for all members
Inclusivity and diversity
Broader public access to culture and art
Support for the local community
25. ACCEPTANCE OF TERMS
By registering on the Portal and checking the box "I accept the Terms and Conditions," you confirm that:
✓ You have read and understood these Terms
✓ You agree to be bound by these Terms
✓ You are 18 years of age or older
✓ You have the legal capacity to enter into a binding contract
✓ All information you provided is accurate
✓ You accept the Statute and general acts of the Association
✓ You accept the Privacy Policy
✓ You understand that payment of the membership fee is voluntary and provides additional benefits
If you do not agree with any provision of these Terms, do not use the Portal.
26. CONTACT INFORMATION
For any questions, comments or complaints regarding these Terms, please contact:
4 BY 4
Ivana Zajca 24
51000 Rijeka
Croatia
Registration number (OIB): 48269637725
Executive Delegate: Mirko Trkulja
Email: [email protected]
Phone: +385 91 720 0509
Business hours:
Monday – Friday: 10:00 – 18:00
(or by appointment)
Web: manual.hr
Last updated: October 7, 2025
Version: 1.1
4 BY 4
Mirko Trkulja
Executive Delegate
NOTE: These Terms and Conditions have been drafted in accordance with the Consumer Protection Act (Croatian Official Gazette 41/14, 110/15, 14/19, 70/23), the Electronic Commerce Act (Croatian Official Gazette 173/03, 67/08, 36/09, 130/11, 30/14, 32/19), the General Data Protection Regulation (GDPR), and other applicable regulations of the Republic of Croatia and the European Union.
This English version is a translation provided for informational purposes. In case of any discrepancy, the original Croatian version shall prevail.